Booking & Cancelation Terms

INDIVIDUAL BOOKINGS

We do not apply preliminary bookings. It is the guest's responsibility to cancel the cancellation according to the cancellation policy. If you cancel your booking later than 48 hours prior to the arrival date or do not show on day of check-in, the hotel has the right to charge you 100% of your booking value.  In all other areas regarding booking and cancelation terms, VISITA's cancellation policy applies to private bookings.

COVID -19

Your health and well-being is important to us. We take all necessary measures and follow instructions and guidelines from the WHO, the Swedish government and other authorities to minimize further spread of the Corona virus (Covid-19).

To read more about the measures we take, read more here.

Note that our information page about the measures we take to reduce the spread of infection is an information page aimed at both Swedish and international guests, whereupon the information is in English.

LATE ARRIVAL

Will you be arriving late in the evening? Please let us know in advance so that we can prepare for a smooth check-in.

Hotel Amalias Hus reserves the right to rent out rooms that have not been checked in after 18.00pm if late arrival has not been notified to us in advance.

GENERAL TERMS FOR
GROUPS & CONFERENCES

DEFINITIONS
The definition "group booking" "event" or "arrangement" applies when our hotel premises are reserved with or without accommodation and / or food, e.g. for conferences, for groups, traveling parties, incentives, weddings and banquet bookings. The "client" is the person, legal or whom naturally, is liable for the reservation and hence also the payment for the event. Supplier refers to the hotel facility (Hotel Amalias Hus) that executes and delivers service, meeting facilities, accommodation and or foods to the event. The value of an order is the agreed price for the entire order or the sum of the number of participants ordered multiplied by the agreed price per participant per day, and the price for specially ordered services. A booking broker is a company that arranges event bookings including or excluding the payment of the booking. ORDERING Ordering can be done orally or in writing. For the arrangement to be legally binding for the supplier, the supplier must confirm the clients order in writing. For the arrangement to be legally binding for the client a confirmation made to the supplier orally or in writing is considered enough. 

ADVANCE DOWN PAYMENT
A down payment of 50 % of the agreed total value of the booking must be paid at time of booking when the booking is made less than three months before the event. If the booking is made prior than three months within the event, an advance of 25% must be paid upon booking and another of 25%  three months prior to the event. The advances are due for payment within 10 days from the date of the when the invoice from the supplier is issued. Invoices for the  down payment are issued after confirmed booking and three months before the event when the time of booking is made prior to three months before the event. If the advance is not paid, the order is not binding on the supplier.

SPECIAL REQUESTS WHEN ORDERING
If the client has special requests regarding e.g. special diets, pets, other supplements etc. this must be notified to the supplier at the time of making the booking. The same applies if the client requires special security arrangements or other services that are not provided in the everyday operations and business of the hotel facilities. 


VALUABLE PROPERTY
If the client wants the supplier to store property of high value (more than 100€) in the supplier's storage space, luggage room or safe, the customer must inform the supplier of this. In the event of theft or the like, the supplier is liable for compensation only if the supplier has undertaken to be responsible for the property by written confirmation between the client and the supplier. 


CANCELLATION
Cancellation must be made in writing. If canceled later than 30 days before the first day of the event, the customer must reimburse the supplier with 100% of the value of the booking. In the event of cancellation of part of an order, the compensation shall refer to the canceled part.

 

PAYMENT
The client is responsible for all costs incurred according to the booking. If the participants are to pay something separately, this must be approved by the supplier. Failure to participate in the ordered meal does not entail the right to a reduction in the price. Payment must be made within 10 days from the invoice issue date. If the payment deadline is exceeded, the supplier has the right to charge interest on arrears from the due date with the applicable reference interest with an addition 10%. When invoicing, an invoicing fee will be added to the bill. 


RESERVATION FOR PRICE CHANGES
All prices are subject to change without prior notice due to the situation of COVID-19, currency fluctuation, fuel prices and/or unforeseen economic circumstances. In the case of human or computer error Hotel Amalias Hus reserves the right to re-invoice for the correct price or service. Hotel Amalias Hus shall immediately inform the client when the price surcharge takes place and if so the client will have the right to cancel its booking without any charge. 


FORCE MAJEURE
Pandemics, strikes, lockouts, fires, explosions, wars or similar war conditions, significant restrictions on deliveries or other circumstances beyond the supplier's control, entitles the supplier to terminate the agreement without obligation to pay damages.

 

RESPONSIBILITY FOR PROPERTY / CAUSATION OF DAMAGE
The supplier has no strict responsibility for property stored in hotel rooms or in the supplier's premises. Should it turn out that the supplier or its employees acted negligently or were otherwise at fault for property being lost or damaged, the supplier is responsible for the lost / damaged property. The supplier is also responsible for property that is stored in a storage space locked by the supplier, unless the property is of particularly high value (more than 100€) where the supplier must has undertaken and agreed to the responsibility by written confirmation between the client and the supplier. The client, in turn, is liable for any damage caused to the rented accommodation area, exterior areas or any other space included in the hotel facilities through accident or negligence.


DISPUTES
To resolve disputes or ambiguities the Swedish trade organisation "Visita's" and its Liability Committee is available to the parties free of charge. Visita's member companies have committed themselves to follow the responsibility committee's decision.


BOOKING THROUGH BROKER
If booking and payment is made through a booking broker, this company shall, without delay, keep the supplier's money separate in a separate account until payment has been made to the supplier. This company must also be accountable to the supplier for money it has received on behalf of the supplier.